Last updated: 15 November 2025

FenceMates (“we”, “our”, or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a quote request, or contact us.

By using our website, you agree to the terms outlined here.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

When you submit a form, request a quote, or contact us, we may collect:

First and last name

Phone number

Email address

Suburb / address

Fence details (type, length, requirements)

Any additional information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

IP address

Device information

Browser type and version

Pages visited

Clicks, scrolls, and on-page interactions

Session duration

Referring website

This data helps us improve website performance and user experience.

2. Use of Microsoft Clarity & Microsoft Advertising

We partner with Microsoft Clarity and Microsoft Advertising to better understand how users interact with our website.

These tools collect:

Heatmaps

Session replays

Behavior metrics

Click and scroll activity

Time spent on each section

Device and browser information

They use:

First-party and third-party cookies

Other tracking technologies

We use this data to:

Improve website usability

Understand user behavior

Identify and fix issues

Detect fraudulent or suspicious activity

Optimise our advertising

Measure campaign effectiveness

For more details on how Microsoft collects and uses data, please review the Microsoft Privacy Statement:
https://privacy.microsoft.com/privacystatement

3. How We Use Your Information

We use the information we collect to:

Provide quotes

Contact you about your enquiry

Answer your questions

Improve our services and website

Schedule calls or appointments

Send transactional messages (appointment reminders, confirmations)

Send marketing messages (special offers, updates) only if you opt-in

We never sell your information.

4. Marketing & Communication Consent

By submitting a form on our website, you may choose to:

✔ Receive transactional messages, such as:

Quote confirmations

Appointment reminders

Service-related updates

✔ Receive marketing messages only if you explicitly opt-in, such as:

Promotions

Seasonal offers

Discounts

Service updates

You may opt out of marketing messages at any time by replying STOP or contacting us directly.

5. Call Tracking & AI Assistants

We may use call tracking systems and AI agents (such as automated receptionists) to:

Answer calls

Return missed calls

Confirm bookings

Improve service quality

These systems may log call metadata (time, duration, caller number) for quality and training purposes.

6. Cookies & Tracking Technologies

Our website uses:

Essential cookies

Analytics cookies

Advertising and remarketing cookies

Heatmap/session analytics tools

Conversion tracking

You can disable cookies through your browser, but parts of the website may not function properly.

7. Sharing Your Information

We may share your information only with:

Service providers who help us deliver our services (hosting, analytics, call tracking)

Advertising partners (Microsoft Ads, Google Ads, Meta)

Security and fraud-prevention services

We never sell your personal information.

8. Data Storage & Security

We store your information securely using industry-standard methods.
We take reasonable steps to protect your data against:

Loss

Misuse

Unauthorised access

Modification

Disclosure

Only authorised personnel or service partners may access your information.

9. Access, Correction, or Removal of Your Information

Under Australian privacy principles, you may request:

A copy of your information

Correction of inaccurate information

Removal of your data from our systems

Just contact us via the details below.

10. Links to External Sites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Please check this page periodically for updates.

12. Contact Us

If you have questions about this Privacy Policy or want to access or update your information, contact us:

FenceMates – Privacy Officer
Email: [email protected]
Phone: (Insert your AU number)
Brisbane, QLD Australia